Find a job you like and you add five days to every week.
H. Jackson Brown Jr. (via Zappos.com CEO – Tony)
Read MoreFind a job you like and you add five days to every week.
H. Jackson Brown Jr. (via Zappos.com CEO – Tony)
Read MoreOver the past ten years I have served Concordia University – St. Paul as the Help Desk Manager. As the years have passed I have expanded in job duties, but I have always wanted to be involved with the Help Desk. This is because there is no greater way to make people happy than to work directly with people at moments when there is frustration. I am passionate about taking a negative experience and transforming it into a positive engagement. As a result, I have been constantly interested in Zappos and the efforts they go to growing happiness. This interest only expanded when one of my former colleagues and former student worker Thomas Knoll went on to work for Zappos several months ago.
Tony Hsieh, the CEO of Zappos, was one of the first people I started following on Twitter. Actually, as I think about it, a conversation with him led to my purchasing a great pair of Keen shoes shortly after engaging him on Twitter. Tony is releasing a book and I am hosting a meetup.
—-Begin marketing type.—-
In his first book, Zappos CEO Tony Hsieh, writes about how a corporate culture modeled on happiness can be a powerful way of achieving success. Is your town happy? Prove it. Celebrate the June 7 launch of Delivering Happiness by attending or organizing your own Delivering Happiness Meetup in your city. Watch us live from New York at 7pm ET, as we livestream from the launch party.
—-End marketing type.—-
I think this book is important. I am hosting a meetup in Minneapolis/St. Paul. I think being happy is important. I think you should come.
Here is the information on the Delivering Happiness Meetup for Minneapolis/St. Paul. Venue to be named as soon as it is located.
Read MoreThe following is the graduation welcome address that I presented to students earning a Master of Arts or Master of Business Administration degree at Concordia University, St. Paul. I am graduating with a Master of Business Administration in a study that is focussed on Innovation and Leadership Development. The industry I studied was Social Technology. The speech follows below the fold.
Friends, family members, faculty, staff members, and fellow graduates, I am honored to stand before you this afternoon and welcome you to the Graduation Ceremony of 2010. On behalf of all the graduates here today, I would like to thank all the parents, spouses, family members, and friends who encouraged and supported us as we worked towards arriving at this day. I can imagine that there were many times when we seemed disconnected from daily lives as we concentrated on our studies. I am sure that my wife, Erin, is probably breathing a sigh of relief that she will no longer hear me read rough draft number three of what, in my mind, would become the greatest paper (or graduate welcome speech) as we attempt to relax on the weekends. I would especially like to thank the faculty members who worked with us in chat rooms, discussion boards, lectures, and conversations, each pushing us to elevate our studies, seek out our passions, and challenge us with new thinking. I would also like to thank them for their understanding of the rigors of carrying out a full time job on top of putting full time effort into our studies. Perhaps a discussion board posting was later than it should have been once or twice. I believe I speak for all the graduates today when I say that I sincerely appreciate the understanding that being active in our workplace enhances our learning.
It is odd for me to be standing in front of you today. I completed my entire program online. I feel like this whole thing could be handled through a technology like a chat room, Skype, or Twitter. In holding true to the social technologies that brought me into this program and into community with my MBA cohort, I put a call out to my various communities to help share wisdom today. I asked my Twitter community to share words of wisdom with the hashtag “Grad10.” Here are a few of their thoughts: Chris Brogan, author of the New York Times bestseller Trust Agents said, “It’s fun thinking big and acting small. Makes it more about sharing”. Albert Marrugi, host The Marketer’s Edge, one of the longest running podcasts in the Twin Cities reminds us to call out the systemic problems we encounter, we have the best possible situation right now. Thomas Knoll an employee of Zappos.com wanted to share: “Tell everyone about your dreams and passions. You never know who will be able to help you achieve them.” This does not end with me standing here welcoming you today. If there is one thing we have all learned in our various programs, there are points for participation. So now, I leave it up to you. This is an interactive event. Interact. Communicate. Make Connections, grow your communities and help grow the communities of others. If you have advice and knowledge to share and you Twitter, Blog, Flickr, or share any sort of content online. Designate it with the hashtag “grad10.” Let’s see if we can watch the ripples of this graduation year change the world.
I believe that it is fitting that the theme for this academic year has been “The light shines in the darkness.” We have witnessed financial crises, natural disasters; we have read stories of unethical behavior and questionable business tactics. We all know individuals who have lost their jobs during this crisis. Although our retirement accounts and financial investments may have suffered, we have had the luxury of a worldwide classroom at a history making time in the world. We have had the opportunity to watch all that happens around us, analyze, and learn. On top of all of this, we have had the privilege to study at Concordia University, a university with a mission statement that calls us to thoughtful and informed living within the context of the Christian Gospel. As a result, we understand the human condition. We witness times that appear hopeless and yet, we can see the light in the darkness, the glimmer of hope that awaits us all. Our education in this place has given us an anchor in which to rest and remember in both booms and busts.
But enough about darkness! Today we celebrate the hope and light, both spiritually and educationally. Today we have proven that we have learned and now is the time for us to apply that knowledge. As we leave this place in our academic regalia we can look back on the work we have done and see the evidence of great teaching, the new skills learned, and the new passions we have uncovered. On Monday morning, we when walk into work we will carry with us the light. A light of knowledge and a light of ethical grounding that no darkness can overcome.
Read MoreThis video advertisement for a popular sugary beverage product unintentionally reminded me that they key to awesome customer service is delivering an unexpected experience. This thought has been popping into my head a lot lately now that my friend and former co-worker Thomas Knoll has moved on to work at Zappos. People expect the mundane, deliver the extraordinary. When people come to get their laptop fixed at Concordia, our Help Desk also does a quick screen clean to get the fingerprints off. Something so simple can make the difference in someone’s day. Sure, it isn’t a 6 foot sandwich dropping out a vending machine, but it can still put a smile on someone’s face.
Read MoreSummary: Rick Mahn described this project best: “Want to help some grads this year? Share some helpful thoughts, tips & tricks using #grad10”
How can you take an event that can be awesome and freaky (graduation in a down economy) and cushion the fear? In a few short weeks, graduates will be hearing speeches full of positive words and Seussisms. That might work for some, but deep down inside this is a time of chaos and uprooting. Let’s make these kind words even more real. Let’s try and turn it into an event that has a lot of people showing support, care, and kind thoughts. This shouldn’t be the job of the speaker on the stage or a greeting card.
Let’s send the good vibes through the internets. Tag your tweets, pictures, blogs, and whatever as #grad10 and let’s get some positive thoughts to the future graduates.
I will be collecting some of this information and presenting them as part of the commencement address at Concordia University, St. Paul on Saturday, May 15 to illustrate the power of a collective group of people working towards good. I’d love it if you’d consider participating. Help the class of 2010 see the light through the darkness of a bleak economy.
Read MoreIf you’re crazy enough to do what you love for a living then you’re bound to create a life that matters.
Herb Kelleher, ex-CEO of Southwest Airlines (via Chief Happiness Officer)
Read MoreLast night I went to Walker Art Center and saw “The Runaways.” It opens in Minneapolis on March 19th, so it felt pretty cool to see a film before it is available to the general public. Kristen Stewart (of Twilight fame) plays Joan Jett (of freakin-awesome-rockstar Fame) and Dakota Fanning (of I Am Sam fame) plays Cherie Curie (of freakin-awesome-rockstar fame). What I loved about the movie is that it captures a moment in time where things seem to align and anything seems possible. One of those history making moments, like when you imagine Thomas Jefferson met George Washington or Steve Wozniak met Steve Jobs. (ok, maybe that is an exaggeration, but it was a critical moment where something awesome resulted) Basically, Joan Jett meets Sandy West via Kim Fowley who meets Cherie Currie. Throw in Lita Ford and you have an amazing limit pushing, risk taking, teen-girl rock band. The program that was distributed has a great interview with Joan Jett where she says, “The Runaways was so special to me and meant so much, beyond just girls playing rock ‘n’ roll. I think it represented a lot to me about following your dreams, about not being dictated to about what your life is going to be.”
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I am really happy with the Motorola Droid, I think it is a great phone with great features. The only thing I haven’t gotten along with very well is the virtual keyboard. This was further confirmed while I was using my iPod Touch this weekend, the Apple virtual keyboard just feels better to type on. The HTC Hero keyboard has some similarities to the iPod Touch keyboard, so I thought it was worth seeing if I could load it on the Droid. It turns out that you can install the HTC Hero keyboard on a Droid with a little patience. Here is how you can do it:
Notice: Use these instructions at your own risk. While technically it seems that nothing can go wrong, and it works great for me, you never do know so please be careful.
1) On a computer, go to the xda-developers forum and download HTC_IME.apk and Clicker.apk. Thanks to cyonogen for getting this out there. Several other sites claimed to have it, but this one worked.
2) Using the USB connector, connect the Droid to your computer and transfer the apk files to the Droid. I did this by creating a folder called htckey and pasting the HTC_IME.apk and Clicker.apk files into them.
3) Safely disconnect your Droid from the computer.
4) On the Droid, go to the marketplace and download eoeAppInstaller. The free version works fine, but if you love being able to do this without rooting the phone, be sure to buy the paid version to give the developer some love.
5) On the Droid, go to Settings > Applications and check the box for “Unknown Sources” read and agree to the statement about the possibility of really screwing things up if you mess up.
6) On the Droid, Run eoeAppInstaller click and hold on HTC_IME.apk and Clicker.apk and select install.
7) On the Droid, go to Settings >Language and Keyboard. Check the box for Touch Input. Read and agree to the scary warning about people spying on you. Based on my research this is a Google statement covering their butt just in case someone were to develop a touch based input that copied keystrokes.
On the Droid, bring up the browser and click and hold in a text input field. Select Touch Input from the menu that is displayed. You should now have the Hero version of the Android Keyboard displayed.
9) You can also calibrate to be more precise with your typing style by doing the following: On the Droid, go to Settings>Language and Keyboard>Touch Input Settings>Text Input>Calibration Tool
Let me know if and how this instruction worked for you.
Read MoreI love watching Gordon Ramsay’s Kitchen Nightmares. The formula for the show is simple. Poor Communication skills + bad business = failing restaurant. When things get bad enough, the restaurant contacts Gordon. He storms in with a bit of yelling and honest communication about why things are going downhill. Then he throws in a few lectures on passion, creativity, and simplicity. As long as the owners and kitchen staff have open-minds, you have a success. These same issues happen in other businesses. People can be stuck in routines, communication falls apart, passion dwindles, and uniqueness fades. Ultimately these things all hurt the culture in the workplace. When these problems happen in businesses and non-profits, you can feel it, but the daily work continues so people ignore it. I have been thinking lately: what would happen if Gordon walked into my office? What would he notice?
Read MoreI am nearing completion of the MBA that I am taking in Innovation and Leadership Development at Concordia University – St. Paul. Last week, I wrote a paper on Customer-driven quality and I felt like sharing it. I’d love to hear your thoughts if you can make it through my academic voice.
The reason I am sharing this paper here is because it focuses on my passion of helping organizations build relationships with their customers. This is why I am such a huge fan of social technology and the connections that can be made through the use of it. As always, it is essential to understand that social technology and tools like Twitter and Facebook did not create these relationships, it just amplifies them.
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This song has been in my head since I first saw the video. I think there is some future in the battlecry: “Hug the Mountain! Envelop the Mountain!”
Special thanks to @seanbonner for bringing it to the attenion of the Internet.